Refund policy

Refund Policy

LlamasArt offers replacements for lost orders or faulty products. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Products are unique and produced to order, therefore once an order has been sent to production it is sent to the provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or color, LlamasArt is not responsible and will not offer replacements or refunds.

If you have an issue with your order, you have to contact LlamasArt directly and provide all necessary information and photographic evidence. After investigation, we will determine if you are eligible to receive a replacement. Eligible replacements have no cost for you.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Custom Art

To complete your return, we require a receipt or proof of purchase.

*Books ordered from Amazon must be returned through Amazon.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We will refund items that are defective or damaged. If you need to exchange it for the same item, you may re-order it after your refund is processed.

Gifts
To replace gift items, the purchaser must contact LlamasArt.

Shipping
To return your product to be replaced, you should mail your product to: 5973 Lee Rd Smyrna Tennessee US 37167

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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